Pro Shop / return & refund policy
Your go-to gear nerds
Gear is kind of our obsession — and we're happy about that, because it means you're in good hands. Swing by anytime to talk gear, goals, or that big trip you keep dreaming about instead of planning.
[Almost] everything you need to climb is right here in the gym, at prices that make sense, backed by people who know their stuff. We're thoughtful about what we stock - lifting up brands that are pushing climbing gear forward while doing right by the people who make it and the planet we all climb on.
DYNO Detroit Climbing Return & Refund Policy
For everyone's safety, climbing equipment — including shoes, harnesses, carabiners, chalk and chalk accessories, personal care products, slings, helmets, and other climbing gear — can't be returned. This is standard practice across climbing gyms and outdoor retailers worldwide: because personal protective equipment (PPE) can't be verified as unused once it leaves our shop, we're not able to resell or guarantee it's safe for someone else to use.
Warranty support is limited to 14 days. After 14 days, customers will need to contact the vendor directly.
Customers may return or exchange apparel within 30 days with proof of purchase. Eligible items must be in new, unused condition with tags attached and packaging intact. Exclusions apply.
Exclusions:
Clearance and sale/discounted items are final sale.
Climbing passes, memberships, punch passes, and other forms of climbing passes are not eligible for returns. All forms of climbing passes are final sale and cannot be returned or exchanged.
If you're not happy with a purchase — retail or climbing passes — we want to make it right! We genuinely care about your experience at DYNO Detroit Climbing, and we want you to leave happy. Send us an email at support@dynodetroit.com to talk through anything related to your experience with us.